Monica Ruiz
Email: monica.d.ruiz90@gmail.com
Phone: (512) 213-5691
United States Navy Veteran with an Active
Secret Security Clearance and six years of experience in the Information
Technology field.
Work
Experience
Systems Administrator MID.
22nd Century Technologies/ Decypher Inc.;
United States Navy - Camp Pendleton, CA
November 2015 -
Present
• Served as an information technology
specialist in the Information Technology (IT) Division providing customers a
point of contact for resolving computer related problems in the information
technology specialized area of records management, publishing, and printing
issues.
•
Analyzed and evaluated customer requests through the Remedy Ticketing System
to provide technical assistance of information management technology.
•
Troubleshot problems, made diagnosis of problems between equipment,
communication interfaces, system software, and application problems;
initiated appropriate action to resolve problems.
•
Provided software licensing, control, and status services for accountability
purposes; provided software access, recovery, removal, installation, and
delivery services.
•
Uninstalled and reinstalled software, network connectivity, network drive
mappings, printer mappings, printer connectivity, web page compatibility,
etc.
•
Knowledge of DOD and agency policies, procedures, regulations, directives and
requirements related to information security.
•
Knowledge of the Department of Defense Information Assurance Certification
and Accreditation Process (DIACAP) and Configuration Management.
•
Uninstalled and reinstalled software, network connectivity, network drive
mappings, printer mappings, printer connectivity, web page compatibility,
etc.
•
Familiar with routing protocols (IPv4, IPv6.) and understands routers,
firewalls, IDS, IPS, HBSS, DHCP, and DNS.
•
Responsible for imaging the desktops using the Enterprise Infrastructure
process and installed and configured the system based on the respective
user's role/function.
Windows 7 Migration Specialist
A3 Solutions; Thermo-Fisher Scientific -
Carlsbad,
CA
May 2015 - June 2015
• Reimaged 200+ laptops and desktops using
Altiris Deployment Solution as well as checked the status of machines during
migration.
•
Captured and restored user data on 103 computers using PC Osmosis.
• Ran
scripts using Symantec Ghost and CompuCom.
•
Documented the migration process and procedures for flawless data migration
and machine upgrades.
• QA’d
all machines before deployment to customers.
•
Assisted team lead in status updates and taught new team member’s the
migration procedures.
•
Remoted into the Altiris server to schedule capture, reimage, and restore
tasks.
Help Desk Technician I
TEKsystems, Inc.; Aethercomm, Inc. -
Carlsbad,
CA
December 2014 - May
2015
• Managed network operations to include
troubleshooting connectivity problems, adding/terminating users, assigning
rights and access, resetting passwords, establishing e-mail addresses,
assessing and reporting operational status, etc.
•
Performed 164 onsite and remote analysis, diagnosis, and resolution of
complex desktop problems for end-users, and recommend and implemented
corrective solutions, including repairs as needed to over 100 users across 5
departments.
• Supported
and maintained user account information including rights, security, and
systems groups via Active Directory.
• Used
network diagrams to run, tip, and punch down network cabling from sensors to
a 48 port patch panel.
•
Installed, troubleshot, and configured engineering software such as AutoCAD
and PADS.
•
Understanding of VMware, Citrix, and support, maintenance, and
upgrades.
•
Operated, delivered, set up, tested, and provided support for audio/ visual
equipment, and video teleconferencing via Cisco Webex.
•
On-boarded new employees, including coordination and configuration of desktop
& laptop systems, and phone systems.
•
Off-boarded terminated employees, including asset retrieval, account
disablement, and all necessary security measures.
•
Identified, removed, and protected against spyware/virus and malware
infection.
Enterprise Service Desk Technician
Apex Sytems, Inc; Hewlett Packard; Unites
States Marine Corps - Camp Pendleton,
CA
August 2014 - October 2014
• Under general supervision, conducted
operations in support of the Enterprise Service Desk and existing non-local
Service Desks for the Marine Corps NGEN network.
•
Received 25+ technical/mission-critical calls daily while consistently
meeting high service standards and first call resolutions.
Information Systems Technician
United States Navy – Yokosuka, Japan\San
Diego, CA
May 2010 to September 2014
• Played a key role in the compliance of
120 Computer Tasking Order’s and Information Assurance Vulnerability Alerts
and Bulletins, drastically improving the command’s overall network security
posture.
•
Contributed to the flawless monitoring of 3,500 gigabytes of data from 19
servers, consisting of 20,000 users in the Far East ONE-Net Domain, reducing
overall bandwidth usage across the Far East region.
•
Assisted with the analysis of 4,000 proxy server logs and helped generate 32
weekly user reports.
• Tracked
the training progression for the department which directly resulted in
accurately managing the status of 50 personnel.
•
Experienced in administering BlackBerry Enterprise Server as well as
troubleshooting and resolving Blackberry device issues and BES performance
issues.
•
Assisted in the coordination and successful completion of 15 command level
Video -Teleconferences (VTCs) during Operation Tomodachi in Yokosuka, Japan.
•
Provided 25 telecommunications and computer-related trainings to over 100
personnel.
•
Planned, coordinated, established, monitored, troubleshoot, and restored over
25 classified and unclassified RF/UHF/VHF communication systems that support
exchange of voice, data, video and imagery.
•
Ensured the proper security, distribution, handling, accounting, reporting,
and control of over 1500 pieces of COMSEC materials, systems, and equipment
such as KIV-7M’s and KG-175D’s.
•
Knowledge of policies and procedures relating to COMSEC equipment.
Education
BS in Computer Science & Information
Technology Network and Security
Parks University - Camp Pendleton, CA
2016 to 2018
AA in General Studies
Central Texas College - Camp Pendleton, CA
2013 to 2016
Military
Service
Service Country: United States
Branch: Navy
Rank: E-4
May 2010 to September 2014
Certifications
CompTIA Security+CE
July 2013 to Present
Additional Information
Active
Secret security clearance.